Frequently Asked Questions
Everything you need to know about our premium felt and faux fur fabrics.
What is the difference between your wool blend and synthetic felt?
Our wool blend felt offers superior durability and a soft, natural texture ideal for heirloom crafts, while our synthetic felt is cost-effective, moisture-resistant, and perfect for temporary decor or high-volume school projects.
How should I clean and maintain my faux fur fabric?
We recommend spot cleaning with a damp cloth or professional dry cleaning. For deep cleaning at home, hand wash in cold water with mild detergent and always air dry; never use a tumble dryer as heat can damage the synthetic fibers.
Do you offer fabric swatches before I commit to a large order?
Yes, we provide sample swatches for all our felt and faux fur collections. You can order individual swatches or full color cards through our 'Samples' page to ensure the texture and color meet your project requirements.
Can I purchase your fabrics in bulk or wholesale quantities?
Absolutely. We offer tiered pricing for bulk purchases starting at 10 yards or full bolts. Please contact our wholesale department via the contact form for a custom quote and lead time estimates.
What is your return policy for cut-to-length fabrics?
Since fabrics are cut to your specific requirements, we cannot accept returns unless the item is defective or damaged upon arrival. We strongly encourage ordering swatches if you are unsure about a color or weight.
How long does shipping take for domestic orders?
Standard domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via our carbon-neutral courier partners.